ORDER ACCEPTANCE

Your order is considered accepted when you receive a confirmation email from ShahJahan Festives or see a confirmation message after checkout, along with a system-generated order number.

ORDER CANCELLATION

ShahJahan Festives reserves the right to cancel orders for reasons including, but not limited to:

  • Items being out of stock at the time of processing or fulfillment
  • Technical errors in order placement
  • Suspicious or negative order history
  • Defective products identified during quality control
  • Incorrect or incomplete delivery or email address
  • Pricing discrepancies
  • Payment declines from the issuing financial institution

Customers may cancel their order at any time before it has been processed or shipped.

DELAYS

ShahJahan Festives aims to ensure timely delivery according to the estimated schedule. However, we are not responsible for delays in pickup, transport, or delivery due to circumstances beyond our control, including but not limited to:

  • Natural disasters (earthquakes, storms, floods, etc.)
  • Force majeure events (unforeseen circumstances preventing fulfillment)
  • Unexpected supply chain disruptions

We are not liable for orders that are lost, damaged, misdelivered, out of stock, canceled, or delayed due to such circumstances.

ORDER PLACEMENT

Customers can make payments through the available payment methods on our website. ShahJahan Festives does not guarantee product availability at the time of order. If an ordered product is out of stock, you may be given the option to select an alternative product of equal value.

For international orders, processing begins only after full payment is received.

DELIVERY TIMELINE

Regular Orders:

  • USA & Local Deliveries: 3 - 7 business days
  • International Deliveries: 5 - 10 business days

During Sale Events:

  • USA & Local Deliveries: 4 - 14 business days
  • International Deliveries: 10 - 14 business days

For any queries, feel free to contact us at info@shahjahanfestives.com or call +1 (301) 703-9840.